Privacy Policy

Last Updated: January 2025

Gib Holland ("I," "me," or "my") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website, use my services, or communicate with me via SMS/text messaging.

1. Information We Collect

Personal Information

I may collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details about your pool, property address, service preferences
• Communication Records: Records of your communications with me, including emails and text messages
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

Automatically Collected Information

When you visit my website, I may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on the site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

I use the information collected to:

• Provide, maintain, and improve pool cleaning and maintenance services
• Process and complete transactions
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Schedule and confirm appointments
• Comply with legal obligations
• Protect against fraudulent or illegal activity

3. SMS/Text Messaging Privacy

SMS Consent and Use

When you provide your phone number and opt-in to receive text messages, I use your mobile number to:

• Send appointment reminders and confirmations
• Provide service updates and notifications
• Respond to your inquiries
• Send promotional offers (if you've opted in)

Mobile Information Protection

Opting Out of SMS

You can opt-out of SMS communications at any time by:

• Replying STOP to any text message from me
• Contacting me directly to request removal

After opting out, you will receive a confirmation message and will no longer receive text messages from me. Opting out of SMS will not affect other communications or your ability to use my services.

SMS Help

For help with the SMS program, reply HELP to any message or contact me using the information provided at the end of this policy.

4. Information Sharing and Disclosure

I may share your information in the following circumstances:

Category	Purpose
Service Providers	Third parties who help operate the business (payment processors, scheduling software, etc.)
Legal Requirements	When required by law, court order, or government request
Business Transfers	In connection with a merger, acquisition, or sale of assets
Protection of Rights	To protect rights, privacy, safety, or property

5. Data Security

I implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments
• Access controls limiting who can view your information
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While I strive to protect your personal information, I cannot guarantee its absolute security.

6. Data Retention

I retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When your information is no longer needed, it will be securely deleted or anonymized.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information held about you
• Correction: Request that inaccurate information be corrected
• Deletion: Request that your personal information be deleted
• Opt-Out: Opt-out of marketing communications
• Portability: Request your data in a portable format

To exercise any of these rights, please contact me using the information provided below.

8. Cookies and Tracking Technologies

This website may use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use the website
• Improve your experience
• Analyze website traffic

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the website.

9. Third-Party Links

This website may contain links to third-party websites. I am not responsible for the privacy practices or content of these websites. I encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

My services are not directed to individuals under the age of 18. I do not knowingly collect personal information from children. If I become aware that personal information from a child has been collected, I will take steps to delete that information.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. I encourage you to review this Privacy Policy periodically for any changes.

12. Louisiana Privacy Rights

As a Louisiana-based service provider, I comply with applicable Louisiana privacy laws. You have the right to:

• Know what personal information is collected, used, and disclosed
• Request deletion of your personal information
• Opt-out of marketing communications
• Non-discrimination for exercising your privacy rights

13. Contact Us

If you have any questions about this Privacy Policy or privacy practices, please contact:

Gib Holland
Lafayette, Louisiana
Phone: (337) 561-0871
Email: gibholland@gmail.com